Multi-Positions

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Bankcard Services
Location
Torrance, CA
Contact
bcshr@e-bankcard.com
Ask
Human Resources Department

BankCard Services is seeking for hard working and ambitious individuals to join our dynamic team in Torrance Headquarter. All positions are full-time, with benefits listed below.

 

AVAILABLE EMPLOYMENT OPPORTUNITIES:​

 - CUSTOMER SERVICE REPRESENTATIVE​​

 - VIP SPECIALIST 

 - TECH SUPPORT SPECIALIST

 - INVENTORY CLERK


Here are brief descriptions of our available employment opportunities at Bankcard Services. 

For a full description, please email our Human Resources Department at: bcshr@e-bankcard.com

 

You can also apply by copying and pasting this link.  This will take you to our BCS Career Page

https://workforcenow.adp.com/jobs/apply/posting.html?client=ebankcard&ccId=19000101_000001&type=MP&lang=en_US

 

 

CUSTOMER SERVICE REPRESENTATIVE (Korean & English)

Bankcard Services is looking to bring on a Customer Service Representatives to support our merchants, clients and staff with professionalism, tact and skill. The duties will include good problem solving skills, friendly attitude, task oriented, strong multi-tasking skills, computer savvy, customer service experience, and dependability. Organization and attention to detail are keys to this role, as is the ability to learn quickly and communicate effectively.

 

JOB SUMMARY:

Answer phones to respond to orders, general Merchant inquires, Bill Statement questions, all of Terminals Issue and customer complaints. Project a professional company image through phone interaction.

 

SKILLS/EDUCATION/EXPERIENCE REQUIREMENTS:

  1. Bilingual: Korean/English (Required)

  2. Basic reading, writing, and arithmetic skills required. This is normally acquired through a high school diploma or equivalent.

  3. Computer literate with the ability to learn customer service software applications.

 

 

VIP SPECIALIST (Korean & English REQUIRED)

 

JOB DESCRIPTION:

The VIP Specialist is responsible for maintaining, Strengthening and growing customer relationships. The VIP Retention Team is responsible for the retention of all high level clients for Navy Zebra Brands. The department aims is to develop and execute a strategy that grows that value of the VIP segment.​ 

 

ESSENTIAL DUTIES & RESPONSIBILITIES:

 ​ Ensuring the team builds and maintains constructive relationships with premium customers.

 ​ Effective and timely reporting with good interpretation and analysis of data

 ​ Tactical implementation of VIP strategies

 ​ Build good communication with the team to ensure VIP service is consistent

 ​ Assisting team with new ideas and projects in order to grow the net win for hosted players

 ​ Working closely with the management team to identify and improve process

 ​ Create a culture of professional service that contributes to VIP satisfaction and retention

 ​ Facilitating training sessions to ensure product knowledge and tools being used appropriately

 ​ Ensure innovation is cultivated within the department to drive new opportunity

 ​ This job description is not intended to be an exhaustive list of responsibilities. 

 ​ The job holder may be required to complete any other reasonable duties in order to achieve business objectives.

 

SKILLS/QUALIFICATIONS/REQUIREMENTS:

 ​ Bilingual (Korean/English) REQUIRED

 ​ Team Management experience

 ​ Strong focus on achieving targets and meeting deadlines

 ​ Highly organized with excellent attention to detail and ability to work under pressure

 ​ Process driven

 ​ Excellent communication and interpersonal skills

 ​ Patient, understanding and professional

 ​ Extreme attention to detail, strong organization skills and a high sense of urgency and accountability.

 ​ High levels of motivation and enthusiasm

 

 

TECH SUPPORT SPECIALIST

JOB RESPONSIBILITIES:

 ​ ​Responsible for training, coaching and feedback of team members.

 ​ Create Merchant Terminal Account using various web/window applications. 

 ​ Create download file in the server.

 ​ Release new download files to branches and provide file support.

 ​ Communicating with sales mainly for file inquiries.

 ​ Provide payment application support.

 ​ ​Provide NZ Gateway Support

 ​ ​Provide ROAM Data Support

 ​ ​Provide technical support for sales and internal staff.

 ​ Provide new product support for sales and internal staff.

 ​ ​Communication with Processor & Partners

ESSENTIAL FUNCTIONS:

  1. Communicating with sales – Communicating with sales mainly on phone for download file inquiries.

  2. Communicating with Vendor -- Communicating with vendor in writing, or by telephone, fax, or e-mail

  3. Use of Credit Card Terminals – Troubleshoot and update terminal file at download server.

  4. Documenting/Recording Information -- Observing, receiving, entering, transcribing, recording, storing, or 

        maintaining information in written or electronic form from all relevant sources.

  5. Business Relationship – Building a good relationship with all merchants in order to keep them as our merchant for years 

         to come.

  6. Interacting with Computers -- Using computers and computer program to update download files.

 ​

EDUCATION AND EXPERIENCE:

  1. Recommended Associate or Bachelor’s degrees or equivalent experience.

  2. Knowledgeable of computer, internet, web functions and MS Office

  3. Technical skills – comfortable handling any technical devices.

  4. Previous technical job is a plus, but shouldn’t be required.

  5. Bilingual Language:  Korean and English

 ​

KNOWLEDGE, SKILL AND ABILITY:

  1. Merchant Service -- Knowledge of principles and processes for providing merchant services.

  2. Languages – English and Korean in order to understand sales and merchant.

  3. Active Listening – Active listening is very important as merchants complain about the service and need to help them out 

         to prevent cancellation.

  4. Critical Thinking – Critical thinking is also very important to know what to do in situations where a credit card terminal 

         isn’t working at the merchant’s location.

  5. Speaking -- Talking to others to convey information effectively.

  6. Oral Comprehension -- The ability to listen to and understand information and ideas presented through spoken words 

         and sentences.

  7. Oral Expression -- The ability to communicate information and ideas in speaking so others will understand.

  8. Speech Clarity -- The ability to speak clearly so others can understand you.

  9. Speech Recognition -- The ability to identify and understand the speech of another person.

FINANCIAL RESPONSIBILITY, AUTHORITY AND EXCEPTIONS:  

  1. Equipment:  Reasonable care of all credit card processing equipment.

  2. Financial: Need to listen and try to give the best service to prevent delays from terminal installation which can result in a loss 

         for the company.

  3. Business Relationship: Keeping a good relationship with all of our merchants to prevent them from cancelling and giving 

         them the best service possible.

  4. Working hours may vary as I am on call 24 hours.

 

 

INVENTORY CLERK

The employee will be trained in receiving material from vendors and processing related paperwork. Material will be then put in the storage room. The position requires competent computer skills and the ability to lift up to 25 lbs. consistently. The position also requires managing terminal machines, computer spare parts inventory, administration tasks in Administration team and packing of various materials for shipment. 


JOB RESPONSIBILITIES:

  1. Maintain electronic files for inventories including: electronic cut off, monthly transaction reports, inventory 

         tracking information, reconciliation paperwork including all final reports and documentation related to the inventory.  

  2. Research information provided by the field when necessary to ensure accuracy. 

  3. Respond to any questions or concerns from field before or after inventory posts. 

  4. Proficiency in word processing and spreadsheet applications

  5. Strong analytical skills

  6. Strong decision making skills and strong initiative in resolving problems

  7. Strong attention to detail and organizational skills

  8. Ability to work in a paperless environment

  9. Strong communication skills

 10. Ability to meet deadlines

 11. Team player and customer service driven

 12. General administrative duties to support administration co-workers

 13. Data entry

 14. Maintaining a clean storage and stock room daily

 15. Other duties assigned**

 

SKILLS/QUALIFICATIONS:

  1. Need general computer knowledge including MS Office with ability to accurately type 50-60 WPM.  Attention to detail is 

         a MUST.

  2. Minimum high school diploma or general education degree (GED) and 0-2 years of related experience and/or training; 

         or equivalent combination of education and experience

  3. Bilingual(Korean/English)

  4. Candidates must possess the ability to recognize properly applied data and amend if necessary.

  5. Strong attention to detail and accuracy required.

  6. Must be reliable and be a team player.

  7. Must be able to lift up to 25lbs.

 

 

BENEFITS:

Medical Insurance, Paid Sick Leave, Paid Holidays, Accrued Vacation, 401K and Life Insurance

 

Bankcard Service is an Equal Opportunity Employer.​ 





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